How to Get Help or Refer Someone

Are you homeless? Worry no more. We are here to help

At Pinehirst, we believe that everyone deserve a second chance. Whether you need support to live independently or manage higher support needs, we are here to help every step of the way. We assure you of receiving the right services at the right time. Our staff are committed to support you until you gain your independence again.

If you think that you or a loved one would benefit from our support, get in touch with us or contact your local service so they can advise you on exactly how to apply or if you may be eligible. Each local authority area has a different way of making referrals and working with us.

We accept direct referrals or you may apply directly. Simply download the application form here and email us on referrals@pinehirst.net or post it to 34-36St. Anne Street, L3 3DS

The local authority too has teams that make referrals on your behalf. You must speak to them if you would like to apply for support. Read below to understand which kind of support will suit your needs.

Supported Accommodation

In supported housing, accommodation is provided alongside support, supervision or care to help people live as independently as possible in the community.

Pinehirst operate 113 beds in over 38 privately leased housing units in the city of Liverpool and St Helens. Pinehirst staff is trained to provide support for the following: Drug and Alcohol dependents – The homeless – Mental illness – ex offenders.

If you think this will suit your needs get in touch with us or contact your local authority and they will advice you further.

Supported Living

Supported living is a service designed to help people with a wide range of support needs retain their independence by being supported in their own home. People in supported living have their own tenancy and are responsible for their own bills and cost of living.

Pinehirst provides supported living through signposting, education, lifestyle choices, communication and advice.

Does this sound like the support you need? Get in touch with us or contact your local authority and they will advice you further.

There are 4 main ways of getting support:

You can apply over the phone if you have been referred or you are referring someone
Apply using an application form (You must be referred by a professional)
A referral – A person may refer you by filling in an application form on your behalf. They will add their comments to that form, saying why you need a place in supported housing. The referral can be made by a Local Government Social/justice worker, Homeless agencies or Probation officer that is helping you to find the right place to stay.
Applying through a “gateway” run by the local Council – Gateways are systems where all applications for supported housing go through one team, usually at the Council.

Once your application is received you will be invited for an interview, either when you apply or when there is going to be a vacancy. You will usually need to provide information about where you have stayed before, and which organisations you are regularly in touch with, such as Probation or a drug or alcohol treatment service. We will need to know what level of risk there might be in offering you a room, and what help and support you will need to be able to stay there successfully. A Keyworker will be assigned supporting you into accommodation.

For people in prison, it is quite possible to apply for supported housing before release. This can mean that a supported housing provider accepts the referral and agrees to house you when you are released, if there is a space at that point. Shared supported accommodation is offered for up to 2 years.